Microsoft Dynamics 365 Customer Service Certification Training Course

Microsoft Dynamics 365 Customer Service Certification Training Course for Beginners

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Microsoft Dynamics 365 Customer Service Certification Training Course For Beginners Summary

 

Dynamics 365 Customer Service Certification training course is a 6 weeks long Instructor-led and guided training with Practical Hands-On Lab exercises to be taught over 24 hours, 2 sessions per week, 2 hours per session.

  • The medium of instruction is English.
  • All Published Ticket Prices are in US Dollars.

Microsoft Dynamics 365 Customer Service Certification Training Course For Beginners Schedule

 

Please choose from one of the dates in the table below to begin your enrollment :

Dates Weekly Schedule (US Pacific Time)* Price Add to Cart
Dec 6 to Dec 29 Mon/Wed 5:30 PM - 7:30 PM each day $394.00 Add to cart
Dec 7 to Dec 30 Tue/Thu 7:30 AM - 9:30 AM each day $394.00 Add to cart
Jan 8 to Jan 30 Sat/Sun 7:30 AM - 9:30 AM each day $394.00 Add to cart
Jan 10 to Feb 2 Mon/Wed 5:30 PM - 7:30 PM each day $394.00 Add to cart
Jan 11 to Feb 3 Tue/Thu 7:30 AM - 9:30 AM each day $394.00 Add to cart
Feb 5 to Feb 27 Sat/Sun 7:30 AM - 9:30 AM each day $394.00 Add to cart
Feb 7 to Mar 2 Mon/Wed 5:30 PM - 7:30 PM each day $394.00 Add to cart
Feb 8 to Mar 3 Tue/Thu 7:30 AM - 9:30 AM each day $394.00 Add to cart
Mar 14 to Apr 6 Mon/Wed 6:30 PM - 8:30 PM each day $394.00 Add to cart
Mar 15 to Apr 7 Tue/Thu 8:30 AM - 10:30 AM each day $394.00 Add to cart
Mar 19 to Apr 10 Wed/Sun 8:30 AM - 10:30 AM each day $394.00 Add to cart
*click on date/time hyperlink to add your location and find local date/time for first session
Dates and Weekly Schedule (US Pacific Time)* Price
Dec 6 to Dec 29
Mon/Wed 5:30 PM - 7:30 PM each day
$394.00
Enroll
Dec 7 to Dec 30
Tue/Thu 7:30 AM - 9:30 AM each day
$394.00
Enroll
Jan 8 to Jan 30
Sat/Sun 7:30 AM - 9:30 AM each day
$394.00
Enroll
Jan 10 to Feb 2
Mon/Wed 5:30 PM - 7:30 PM each day
$394.00
Enroll
Jan 11 to Feb 3
Tue/Thu 7:30 AM - 9:30 AM each day
$394.00
Enroll
Feb 5 to Feb 27
Sat/Sun 7:30 AM - 9:30 AM each day
$394.00
Enroll
Feb 7 to Mar 2
Mon/Wed 5:30 PM - 7:30 PM each day
$394.00
Enroll
Feb 8 to Mar 3
Tue/Thu 7:30 AM - 9:30 AM each day
$394.00
Enroll
Mar 14 to Apr 6
Mon/Wed 6:30 PM - 8:30 PM each day
$394.00
Enroll
Mar 15 to Apr 7
Tue/Thu 8:30 AM - 10:30 AM each day
$394.00
Enroll
Mar 19 to Apr 10
Wed/Sun 8:30 AM - 10:30 AM each day
$394.00
Enroll
*click on date/time hyperlink to add your location and find local date/time for first session

Course Objectives

 
  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management

Features and Benefits

 
  • 6 weeks, 10 sessions, 24 hours of total Instructor-led and guided training
  • Training material and Practical Hands-On Lab Exercises provided
  • Useful Resources on the cloud provided
  • Real-time scenarios

Who can take Dynamics 365 Customer Service Certification Online Training

 
  • Any IT experienced Professionals who are interested to build their career in Cloud environment with Admin role.

Course Overview

 

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Prerequisites

 

This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

Course Outline

 

1. Introduction to Cloud Computing

  • Essential Characteristics of Cloud Computing
  • Service Models in Cloud computing
  • Deployment models in Cloud Computing
  • Introduction to AWS
  • AWS Account creation &free tier limitations overview

2. Identity Access Management

  • Root Account Vs IAM user
  • Multi Factor Authentication for Users
  • IAM Password Policies
  • Creating Customer Managed Policies

3. Storage

  • What is Simple Storage Service (S3)
  • Storage Classes
  • Versioning & Cross-region replication
  • Life Cycle Management
  • Security & Encryption
  • Static Webhosting with S3 bucket
  • Events configuration on S3 buckets
  • S3 Data management and backup using 3rd Party applications.
  • S3 Cross Account Access and Pre-Signed URLs
  • Storage Gateway

4. Linux Introduction

  • Basics of Linux for AWS
  • Linux Installation and Basic commands overview
  • Web Server and Services Configurations

5. Compute

  • EC2 Instance Launch Wizard
  • EC2 Instance Types
  • Generating custom Public Key and Private keys for EC2 instances

5. Compute (Contd.)

  • Security groups
  • Volumes and Snapshots
  • Creating customized Amazon Machine Images
  • RAID Overview andRAID Configurations
  • User Data and Metadata
  • ElasticLoad Balancer&Auto Scaling Groups
  • CloudWatch
  • Creating Billing Alarm and EC2 instance alarms.
  • AWS CLI&EC2 Roles
  • Elastic File System
  • AWS Lightsail
  • Elastic Beanstalk
  • Placement Groups

6. Route 53

  • DNS Records overview
  • Routing Policies
  • Hosting sample Website and configuring Policies.

7. Databases

  • Launching a RDS Instances (MySQL, MSSQL & Aurora)
  • Multi-AZ & Read Replicas for RDS instances
  • DynamoDB
  • Redshift
  • Elastichache
  • Database Migration Service and Schema conversion tool

8. VPC (Virtual Private Cloud)

  • Networking Basics
  • Creating custom VPCs and custom Subnets
  • Network ACL’s
  • Route Tables & IGW
  • VPC Peering

8. VPC (Virtual Private Cloud) (Contd.)

  • Flowlog creation
  • VPN Configuration with AWS (OpenVPN)

9. Security Options

  • CloudTrail
  • AWS Config
  • Key Management Services
  • AWS Certificate Manager
  • AWS Inspector
  • AWS Trusted Advisor
  • Content Delivery Networks/CloudFront

10. Application Services

  • Simple Email Service
  • Simple Queue Service
  • Simple Workflow Service
  • Simple Notification Service
  • SMS – Server Migration Service
  • Migrating server from on-premises to cloud
  • Cloud Formation
  • Directory Services and Adding EC2 instance to Domain
  • AWS TCO Calculator and Simple Monthly calculator

11. DevOps Tools Overview

  • What is DevOps in Cloud
  • Code Pipeline
  • Code Commit
  • Code Build
  • Code Deploy
  • Lambda

12. Monitoring Tools

  • Nagios
  • Creating Custom Metrics with CloudWatch

Refund Policy

 
  • 100% refund can be applied if request is initiated 24 hours before the 1st course session.
  • If a class is rescheduled/cancelled by the organizer, registered students will be offered a credit towards any future course or a 100% refund