Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Training Course

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps
(CRM) Training Course for Beginners

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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Training Course For Beginners Summary

Dynamics 365 Fundamentals Customer Engagement Apps (CRM) training Course for Beginners is a 4 weeks long Instructor-led and guided training with Practical Hands-On Lab exercises to be taught over 16 hours, 2 sessions per week, 2 hours per session.

  • The medium of instruction is English.
  • All Published Ticket Prices are in US Dollars.

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Training Course For Beginners Schedule

Please choose from one of the dates in the table below to begin your enrollment :

Dates Weekly Schedule (US Pacific Time)* Price Add to Cart
Dec 4 to Dec 26 Sat/Sun 7:30 AM - 9:30 AM each day $394.00 Add to cart
Dec 6 to Dec 29 Mon/Wed 5:30 PM - 7:30 PM each day $394.00 Add to cart
Dec 7 to Dec 30 Tue/Thu 7:30 AM - 9:30 AM each day $394.00 Add to cart
Jan 8 to Jan 30 Sat/Sun 7:30 AM - 9:30 AM each day $394.00 Add to cart
Jan 10 to Feb 2 Mon/Wed 5:30 PM - 7:30 PM each day $394.00 Add to cart
Jan 11 to Feb 3 Tue/Thu 7:30 AM - 9:30 AM each day $394.00 Add to cart
Feb 5 to Feb 27 Sat/Sun 7:30 AM - 9:30 AM each day $394.00 Add to cart
Feb 7 to Mar 2 Mon/Wed 5:30 PM - 7:30 PM each day $394.00 Add to cart
Feb 8 to Mar 3 Tue/Thu 7:30 AM - 9:30 AM each day $394.00 Add to cart
Mar 14 to Apr 6 Mon/Wed 6:30 PM - 8:30 PM each day $394.00 Add to cart
Mar 15 to Apr 7 Tue/Thu 8:30 AM - 10:30 AM each day $394.00 Add to cart
Mar 19 to Apr 10 Wed/Sun 8:30 AM - 10:30 AM each day $394.00 Add to cart
*click on date/time hyperlink to add your location and find local date/time for first session
Dates and Weekly Schedule (US Pacific Time)* Price
Dec 4 to Dec 26
Sat/Sun 7:30 AM - 9:30 AM each day
$394.00
Enroll
Dec 6 to Dec 29
Mon/Wed 5:30 PM - 7:30 PM each day
$394.00
Enroll
Dec 7 to Dec 30
Tue/Thu 7:30 AM - 9:30 AM each day
$394.00
Enroll
Jan 8 to Jan 30
Sat/Sun 7:30 AM - 9:30 AM each day
$394.00
Enroll
Jan 10 to Feb 2
Mon/Wed 5:30 PM - 7:30 PM each day
$394.00
Enroll
Jan 11 to Feb 3
Tue/Thu 7:30 AM - 9:30 AM each day
$394.00
Enroll
Feb 5 to Feb 27
Sat/Sun 7:30 AM - 9:30 AM each day
$394.00
Enroll
Feb 7 to Mar 2
Mon/Wed 5:30 PM - 7:30 PM each day
$394.00
Enroll
Feb 8 to Mar 3
Tue/Thu 7:30 AM - 9:30 AM each day
$394.00
Enroll
Mar 14 to Apr 6
Mon/Wed 6:30 PM - 8:30 PM each day
$394.00
Enroll
Mar 15 to Apr 7
Tue/Thu 8:30 AM - 10:30 AM each day
$394.00
Enroll
Mar 19 to Apr 10
Wed/Sun 8:30 AM - 10:30 AM each day
$394.00
Enroll
*click on date/time hyperlink to add your location and find local date/time for first session

Course Overview

If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

Features and Benefits

  • 4 weeks, 8 sessions, 16 hours of total Instructor-led and guided training
  • Highly Interactive training
  • Training material and Practical Hands-On Lab Exercises provided
  • Useful Resources on the cloud provided
  • Real-time scenarios

Target Audience

IT professionals who want to show a general understanding of the applications they work with

  • Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
  • Developers who want to highlight their understanding of business operations and CRM
  • Students, recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level

Prerequisites

Candidates of this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.An understanding of cloud computing is helpful, but isn't necessary.

Course Outline

Module 1: Learn the Fundamentals of Dynamics 365 Marketing

  • Get introduced to the Dynamics 365 customer engagement apps
  • Examine Dynamics 365 Marketing
  • Describe Dynamics 365 Marketing capabilities
  • Review Additional Marketing Apps

Module 2: Learn the Fundamentals of Dynamics 365 Sales

  • Explore Dynamics 365 Sales
  • Manage the sales lifecycle with Dynamics 365 Sales
  • Manage Leads
  • Manage Opportunities
  • Working With Product Catalog
  • Review additional sales apps

Module 3: Learn the Fundamentals of Dynamics 365 Customer Service

  • Examine Dynamics 365 Customer Service
  • Describe Dynamics Customer Service capabilities
Module 3: Learn the Fundamentals of Dynamics 365 Customer Service (Contd.)

  • Review additional customer service apps
  • SLA and entitlement overview
  • Create and manage entitlements
  • Create and manage SLAs

Module 4: Learn the Fundamentals of Dynamics 365 Field Service

  • Examine Dynamics Field Service
  • Generate Work Orders in Dynamics 365 Field Service
  • Describe the scheduling capabilities of Dynamics 365 Field Service
  • Examine the inventory management capabilities of Dynamics 365 Field Service
  • Review the asset management capabilities of Dynamics 365 Field Service

Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

  • Examine Dynamics 365 Project Operations
  • Describe the sales capabilities of Dynamics 365 Project Operations
  • Plan projects with Dynamics 365 Project Operations
  • Review the resource utilization capabilities of Dynamics 365 Project Operations

Refund Policy

  • 100% refund can be applied if request is initiated 24 hours before the 1st course session.
  • If a class is rescheduled/cancelled by the organizer, registered students will be offered a credit towards any future course or a 100% refund