Microsoft Dynamics CRM
Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud by Microsoft. It is the latest edition to Microsoft Dynamics line of products which unifies CRM and ERP into a single cloud service. Microsoft Dynamics 365 brings together the best of Microsoft Dynamics CRM and Microsoft Dynamics ERP.
Microsoft Dynamics 365, with vertical industry focused line of business (LoB) apps, will help businesses manage all of their core business functions such as sales, customer service, marketing, field service, financials, operations, project service automation, customer insights and other LoB functions.
Microsoft Dynamics 365 is powered by Microsoft Cloud which is built on Azure. This new product line uses a common data model and has built-in integration to Office 365 which allows businesses to enhance their productivity by continuing to do their day to day work using familiar Microsoft Office products.
And now with Dynamics 365 they can take their productivity to their next level. Businesses can accelerate their digital transformation to meet the changing needs of their customers and capture the new business opportunities of tomorrow.
Microsoft Dynamics 365 is available in the following editions
Microsoft Dynamics 365 Business Edition comprises Financials, Sales and Marketing applications. The Financials is the first business edition application available in the U.S. and Canada beginning November 1, 2016. Sales and Marketing applications will be available by Spring 2017.
This is a new cloud-based business application targeting small and mid-size businesses (SMBs) with 10-99 employees that have typically outgrown their basic accounting software such as Quickbooks or are replacing outdated legacy systems. Dynamics 365 for Financials is a comprehensive business management solution that helps SMBs manage their financials, sales, inventory, customers, vendors, projects and reporting.
This will be available in Spring 2017. Microsoft Dynamics 365 Sales application will help the SMB maximize opportunities to win and keep customers. It will make it easier for the employees in the organization to get the information needed to deliver great customer experiences. It will enhance mobile productivity. This will empower the sales staff to do their best work from virtually anywhere on any device. It will improve business insight which will allow the management to get visibility into their organization to make informed decisions and grow their business.
This will be available in Spring 2017. The functionality included will be customer journey management, event management, lead management and scoring. This will also include extensive marketing functionality such as multi-channel campaigns not limited to email marketing and web tracking.
Microsoft Dynamics 365 Enterprise Edition
Microsoft Dynamics 365 Enterprise Edition provides integrated solutions that enable customers to better track leads, automate field service, drive sales and improve operations using modern, mobile, enterprise-ready intelligent business applications from the cloud.
Dynamics 365 for Customer Insights helps you engage your customers better by empowering every employee with actionable insights.
Dynamics 365 for Customer Service empowers companies to deliver end-to-end, self, assisted, and onsite service across the omni-channel. Already a key differentiator in an era of commoditization, the role of customer service continues to evolve as organizations see to sell services around their products in addition to providing break-fix support.
Dynamics 365 for Field Service ensures the right person, with the right skills and parts, shows up at the right place and right time to improve first-time fix rate, customer satisfaction, and resource productivity. Dynamics 365 for Field Service enables companies to move from a costly break-fix repair model to a more efficient, predictive and proactive service based model.
Dynamics 365 for Operations helps enterprises increase the speed of doing business by enabling people to make smarter decisions with access to real-time insights and intelligence on nearly any device, anywhere. Business can design their processes faster so they can innovate and get quick time value, while also being flexible in scaling operations to meet their business needs.
An end-to-end solution that provides project-based organizations a single system of customer engagement for sales, resourcing, delivery, and billing. Dynamics 365 for Project Service Automation empowers organizations to deliver every customer engagement on-time and within budget. It delivers an 'out of box' experience with industry-leading Microsoft productivity apps and Machine Learning capabilities on the device of choice, so that a business can be more efficient, profitable, and innovative.
Dynamics 365 for Sales automates sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs, featuring a highly intuitive interface and Microsoft Office, allowing customers to stay focused, win faster, and build trust.
Adobe and Microsoft announced a strategic partnership to help businesses transform their customer engagement. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise Edition.
With Microsoft Dynamics 365, customers will realize tremendous advantages. Dynamics 365 provides a unique set of capabilities for organizations.
Omni212, with years of experience in delivering CRM, ERP consulting and development services is well-positioned to help you with Microsoft Dynamics 365.
Please contact us today to learn more about Microsoft Dynamics 365 and how we can help you.